Terms & Conditions

Introduction

Welcome to SouthEastMaxiCab. These Terms and Conditions ("Terms") govern your use of our taxi booking services, website, and mobile applications operated by SouthEastMaxiCab ("we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our services.

Acceptance of Terms

By booking a taxi through SouthEastMaxiCab, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and SouthEastMaxiCab.

Service Description

SouthEastMaxiCab provides taxi booking services in Melbourne, Victoria, Australia. Our services include:

• Airport transfers to and from Melbourne Airport
• Group travel services (maxi taxis for up to 11 passengers)
• Corporate transfers and event transportation
• Wedding and special occasion transfers
• Wheelchair accessible taxi services
• Parcel delivery services

Booking Terms

Booking Requirements

• You must provide accurate pickup and destination addresses
• You must provide a valid contact phone number
• Bookings are subject to driver availability
• We reserve the right to refuse service at our discretion

Booking Confirmation

A booking is confirmed when you receive a confirmation SMS or email from us. The confirmation will include your booking reference number, pickup time, and driver contact details.

Cancellation Policy

• Cancellations made more than 2 hours before pickup: No charge
• Cancellations made less than 2 hours before pickup: 50% of fare charged
• No-show or cancellation after driver arrival: Full fare charged
• Airport bookings: Cancellations must be made at least 4 hours in advance to avoid charges

Pricing and Payment

Fare Structure

Our fares are calculated based on:

• Distance traveled
• Travel time
• Vehicle type (standard taxi, maxi taxi, wheelchair taxi)
• Time of day (peak hours may incur surcharges)
• Additional services (child seats, extra luggage, etc.)

Payment Methods

We accept the following payment methods:

• Cash
• Credit/Debit cards (Visa, Mastercard, American Express)
• EFTPOS
• Online payment (for advance bookings)

Price Quotes

Fixed price quotes are provided for airport transfers and long-distance trips. Quotes are valid for 24 hours and may vary based on traffic conditions, route changes, or additional stops requested by the passenger.

Passenger Responsibilities

• Be ready at the designated pickup location at the scheduled time
• Provide accurate contact information
• Treat drivers and vehicles with respect
• Pay the agreed fare upon completion of the journey
• Report any lost property immediately
• Comply with all applicable laws and regulations
• Not engage in illegal activities or cause damage to the vehicle

Driver and Vehicle Standards

All our drivers are:

• Licensed by the relevant Victorian transport authority
• Fully insured and background checked
• Experienced and professional
• Committed to providing safe and courteous service

All vehicles are regularly maintained, inspected, and comply with Victorian transport regulations.

Liability and Limitations

To the maximum extent permitted by law:

• We are not liable for delays caused by traffic, weather, or other circumstances beyond our control
• We are not responsible for lost or damaged personal property left in vehicles
• Our liability is limited to the fare paid for the specific journey
• We are not liable for indirect, consequential, or special damages

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

Lost Property

If you leave property in one of our vehicles:

• Contact us immediately at 04 94 586357
• Provide your booking reference number and description of the item
• Items are held for 30 days
• We will arrange for collection or return at your expense

Complaints and Disputes

If you have a complaint about our service:

• Contact us within 48 hours of the incident
• Provide your booking reference number and details of the complaint
• We will investigate and respond within 5 business days
• If unsatisfied, you may contact the Victorian Taxi Directorate

Prohibited Activities

The following activities are strictly prohibited:

• Smoking in vehicles
• Consuming alcohol or illegal substances
• Damaging or vandalizing vehicles
• Harassing or threatening drivers
• Exceeding vehicle passenger capacity
• Requesting drivers to violate traffic laws

Violation of these rules may result in immediate termination of service and legal action.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.